Excellent customer service

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Hobby One’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term ‘Hobby One’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is 2/124 Kingston Rd,
Underwood QLD 4119 Australia. Our ABN is 98931584133. The term ‘you’ refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

• The content of the pages of this website is for your general information and use only. It is subject to change without notice.
• Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
• Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
• This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
• All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
• Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
• From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
• Your use of this website and any dispute arising out of such use of the website is subject to the laws of Australia.

HOBBY ONE PRIVACY POLICY We take your privacy seriously. In order for us to gain and maintain your continued patronage, Hobby One operates under a strict code of conduct, detailed below in our Privacy Statement. Your Privacy We will not rent or sell your name, address, email address, credit card information or personal information to any third party. However, we must co-operate fully should a situation arise where we are required by law or legal process to provide information about a customer. If you have purchased from our store or subscribed to one of our newsletters, we may occasionally contact you via email or SMS of special opportunities, product updates & promotions. We may also contact you if you have entered one of our contests. If you choose not to receive updates when you enter a contest, it will not affect your chances of winning. Third Parties Hobby One may, at its discretion use third parties or third party software to provide essential services on our website or for our business processes. We may share your details only when necessary to provide these services. These third parties are prohibited from using your personal information for any other purpose. Hobby One gathers user information in the following processes: Registration During registration the user is required to supply a username, password, and email address. Optionally, we ask for a mailing address to assure the proper delivery of goods. We use customer contact information from the registration form to send the user information about our company. The customer's contact information is also used to contact you when necessary. Users may opt-out of receiving future mailings; see the "unsubscribe" link at the base of the Hobby One email newsletter that is sent out periodically. Surveys & Contests From time-to-time our site requests information from users via surveys or contests. Participation in these surveys or contests is completely voluntary and the user therefore has a choice whether or not to disclose this information. Information requested may include contact information (such as name and shipping address), and demographic information (such as postal code, age level). Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site. This information is never disclosed to third parties. Use of the Information Registration As stated above, we use customer contact information to send the user information about our company. The customer's contact information is also used to contact you when necessary. Users may opt-out of receiving future mailings; see the "unsubscribe" section below. Special Offers We send all new members a welcoming email to verify password and username. Established members will occasionally receive information on products, services, special deals, and a newsletter. Aggregate Demographics This site will aggregate demographic information based on user activity. This data is purely informational and is not linked to any personal information that can identify any individual person. Sharing of Information We may share aggregate information about our users with our business partners and other third parties. This information shows user activity as a whole rather than on an individual basis and cannot be used to individually identify you. We use aggregated information we collect about users to continue to improve our service for you. This site occasionally contains links to other sites. Hobby One is not responsible for the privacy practices or the content of such Web sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every web site that collects personally identifiable information. This privacy statement applies solely to information collected by this Web site. Security This site has security measures in place to protect the loss, misuse and alteration of the information under our control. If you have any questions about the security at our website, you can send an email to info@hobbyone.com.au Unsubscribe Our site provides users the opportunity to opt-out of receiving communications from us where we request information about the visitor. In every e-mail Newsletter we send, we provide instructions on how to opt out of future mailings. Contacting Hobby One If you have any questions about this privacy statement, the practices of this site, or your dealings with this Web site, you can contact Customer Service info@hobbyone.com.au Secure Transactions Hobby One uses the latest encryption technology and other methods to protect your credit card information. You can place your orders using Netscape's SSL encryption (the Internet standard for secure transactions) or you can telephone or fax your credit card information to us. Your order information and purchase history are protected by a password that you set. If you forget your password, we will first verify your identity and then email your password to the email address you have listed in your Hobby One account. Changes to our Policy Our policy is intended to provide you with the safest and most secure shopping experience possible. Since offerings and technologies change, we reserve the right to change, modify, add or remove portions of our Privacy Policy at any time without prior notice. If policy changes are substantial, we will notify our customers via email. Please periodically review our Policy. Hobby One is the trading name of Simmdar Pty Ltd. ABN 98 931 584 133