Delivery Times & Costs:
We strive to ensure that all orders on in stock items are dispatched within 3 working days, with most orders leaving our warehouse within 24 hours.
If an order is placed on an out of stock item, dispatch time will usually be within 14 working days, but may occasionally take longer. An estimated shipping date will typically be provided within 48 hours of placing the order.
Our online shopping cart will automatically calculate postage and list options for different shipping carriers.
Our preferred carrier is Australia Post. Express post options are available. Upon checkout, the customer will be presented with a total of shipping costs. Whilst this is usually accurate, we reserve the right to alter the shipping costs in cases of extreme inaccuracy.
Courier shipping is also available. If the price is not listed for courier at checkout, please contact us for a quote.
Insurance is available for all packages sent via Australia Post, and all items not sent insured are at the customers risk, please contact us for options.
Some long and bulky items cannot be shipped via Australia Post. These items include but are not limited to:
- Items exceeding 105cm in any dimension;
- Items heavier than 22kg or 5 cubic kg;
Fragile items may also be unable to be shipped via Australia Post, or in extreme cases, at all.
Australia Post is will not handle any dangerous or flammable goods, and as such we can only ship those via courier. Depending on customer location, certain dangerous goods may not be able to be shipped at all. Specific items that we can’t ship by post are:
- Aerosol spray cans;
- Balsa dope & dope thinners;
- Hobby rocket motors
- Nitro fuel.
Lithium batteries are only able to be shipped via road transport only, and as such are only available to mainland Australia and Tasmania.
We are happy to accept international orders; however we reserve the right to request additional information, or to cancel the order if we are unsatisfied with its legitimacy.
As a security measure, we will only ship to the billing address, unless we are satisfied that the order is genuine.
Australian Goods and Services Tax (GST) is not applicable to international orders, however the buyer is responsible for all local sales taxes, as well as import fees and duty.
Hobby One reserves the right to only ship signature on delivery, or to insist on insurance for international parcels in the case of high risk or high value items.